KB1456 HOW TO REFUND AN E-GIFT CARD

For E-Gift Cards you can processes a refund, depending on how much time has elapsed between the
transaction and the refund the steps can be different.

FIRST TRY THIS:
1. If the transaction is closed, reopen the check
2. Go to the payment screen
3. Select the payment method
4. Remove (warning: once you remove you cannot get it back unless contacting the guest who paid)
5. Once payment is removed, go back to the item screen
6. Select the egift card item(s)
7. Void
8. Select your egift void reason
9. This will trigger an unload of the card

Please note – if the card has been redeemed for any amount, this process will not work

If you cannot refund via the POS you will need to refund separately via Bambora portal and CRM
portal

1. Log into your Bambora Portal
2. Find the transaction
3. Select refund
4. Refund the full or partial amount
5. Once done in Bambora, log into the CRM portal
6. Find the E-Gift Card in question
7. Select the card and charge it for its full value