KB1250 SilverWare Clover How-To Guide v1.0

Purpose:

The following steps will guide you through how to use the Silverware Clover App

LAUNCH AVRIO MOBILE

Use your access code or the quick access button to unlock the device, then proceed to launch the Silverware app.

VIEW CHECKS
The app will show the default floor plan or lists of tables. To toggle between floor plans, use the bottom right corner arrows or swipe horizontally on the screen. To toggle between graphical or list mode, use the square arrow button. To look up an order, use the magnifying glass. To access more options, use the menu button on the top left corner.

LOG IN

In order to access or place an order, you will need to log in. Use the keypad to gain access by typing your code (it will be the same you use on the POS). You will first need to be signed in on a terminal.

OPEN A TABLE

If you select a table you have permission to view, the Order Panel will come up. If the table is not occupied, the system will prompt you with a screen to assign the guest count. You may use either numeric or graphical mode by toggling using the square arrows at the bottom left corner.

OPEN A BAR TAB

While in the Bar Tab floor plan, you may select the plus sign at the bottom of the screen to create a new bar tab.

OPEN AN ORDER

Select the Table or Bar Tab. The order will open if you have adequate permissions and is not being locked by another user.

ORDER
To order items, press the desired item from the menu. As you progress, the amount of the order (bottom right) will increase accordingly. You may use the arrows in the bottom to cycle through guest/seat and courses. Once you are done, you can swipe horizontally from right to left to get to the order detail window. You may also achieve this by pressing the total amount at the bottom right corner.

VIEW ORDER DETAILS

The Order Details window displays current and new items added to the order. This screen can be accessed by swiping right to left from the order screen. It is also possible to swipe horizontally to navigate the different screens (menu/ordering, order details, payment).

ADD MODIFER
Select the item to modify. Tap the ‘Modify’ button and the list of modifiers will display. Select all that apply and hit ‘Done’. You will then see the item with the selected modifiers on the order detail window.

TRANSFER

From within an order, go to the Menu at the top left corner and select transfer. The ‘Move To’ window will appear with the options to transfer to another server, another order, or both. Select the action you wish to perform. You can also transfer items from within the order. To do so, go to the ‘Order Details’ window, select the items to transfer and hit “Move < >” at the top of the screen. You then select the action you wish to perform.

SPLIT BY PORTION

Within the ‘Order Details’ screen, tap the ‘Move’ button (arrows at the top of the screen). After tapping the total, hit the “Move” button. Select ‘Split by Portions’. Enter the amount of checks you wish to divide the items by. A new check will be created for each portion.

SPLIT BY SEAT

Hit the “Move” button and select ‘Split by Seat/Guests’. Enter the amount of checks you wish to divide the items by and a new check will be created for each portion.

MOVE ITEMS TO DIFFERENT COURSE/SEAT

Select the items from the ‘Order Details’ window you would like to move and then hit the “Move” button. Choose to move the items by course or seat. Select the destination seat or course.

SPLIT BY CHECK
Select the items from the ‘Order Details’ window you would like to move and then hit the “Move” button. Choose to move the items by check. Select the destination check. You may also create a new check with the selected items.

PAYMENT
To get to the payment screen, tap the “Pay” button from the order detail. You may also swipe horizontally to navigate the different screens (menu/ordering, order details, payment).

CREDIT/DEBIT TRANSACTION

Tap the Credit/Debit button. Select ‘Pass to Customer’ or change the amount to pay. Once you pass to the customer, they will have to confirm the amount to pay and include a tip. The app will now give control of the transaction to the Clover app, which will request the card to be processed. Upon confirmation, the merchant slip will print, and the screen will show if the customer wants the receipt of the transaction.

OTHER PAYMENT OPTIONS

You will also be able to process payment through different payment methods such as Room Post, On Account, or even Offline Payments such as Cash.

CLOSE

When you have collected the payment, hit the ‘Close’ button on the top right corner of the payment screen.

LOG OUT

To log out from a Clover, while in the floor plan view, hit the menu button on the top left corner. It should show your name. Tap the cancel button to log out. If your name is not showing, you are not logged into the device. Note: You will have to sign out from the POS at the end of the shift. Logging out from the Clover does not log you out of the system.

LEGEND