​KB1251 SilverWare Clover USER SUPPORT GUIDE v1.0

Purpose

The purpose of this document is to guide you through the features and procedures of daily
functions on the Clover Flex.

Screens on the Clover Avrio Mobile Order App
When completing an Order on Avrio Mobile Ordering App for Clover, you will go through 4 Different
Screens:
     A. The Floorplan Screen (where you select a table/tab)
     B. The Menu Order Screen (where you order the item(s))
     C. The Order Detail Screen (where you view the order)
     D. The Payment Screen (where you pay for the order)

A. Floorplan Screen

(1). View Mode: Switch between Table View and Order Tab View
(2). Refresh Button
(3). Floorplan: Allows to change floorplan
(4). Floorplan: Allows to cycle through floorplans
(5). More Options:
     a. Cash and Carry: Brings up Order Window in Cash and Carry
     b. Cancel: Logs out current User

Other Options on the Clover
1. On the Floorplan Screen, Choose the “Three Bars” Menu Icon on the Top Left
a. You can alternatively, go the Order Details Screen and choose More Options (three tabs
at the top left)
2. Choose Other Options (Figure 2A)

Figure2B- (1). Auto Advance priorities (i.e. Advance by Guest, then Course)
Figure2B- (2). Set the Default Floorplan
Figure2B- (3). Change the Receipt Printer for the Device
Figure2B- (4). Change the Station Number for the Device
Figure2B- (5). Reprint checks from Current Shift
Figure2B- (6). Look up On-Account Client
Figure2B- (7). Look up PMS
Figure2B- (8). Open Cash Drawer
Figure2B- (9). List Peripherals attached to the device

B. Menu Order Screen

(1). Home Button: Return to Default Menu Group
(2). Mods: Brings up Modifiers
(3). Search: Lookup menu items
(4). Guests: Toggle through each guest
(5). Course: Toggle through each course
(6). Amount: Total amount of check. Clicking this will take you to the Payment Screen

C. Order Detail Screen

(1). Modifiers: Modify selected item
(2). Move, Transfer, Split Payment
(3). Filter: Filter by Held items or Pending Items
(4). Send: Send order to Kitchen
(5). Void: Cancel or Void Item
(6). Select all items/ Un-select all items
(7). Hold selected Item
(8). Fire selected Item
(9). Discount: Apply discount to selected item(s)
(10).Pay: Opens Payment Window
(11).Prints check

D. Payment Screen

(1). Print: Prints Guest Check
(2). Close: Close the Check/Order
(3). Items: Opens Order View
(4). More options:
     a. Cancel: Cancels out of the order
     b. Print Order: Prints Guest Check

How to Place an Order
1. To begin Placing an order, choose a Table and press OK

Figure6- (1) Enter number of Guests Choose number of Guests are where to Seat them
Figure6- (2) View Mode: Switch from Graphical Mode and Numerical Mode for guest
count

2. Select the Menu item(s) you want order (Figure7-1)
3. After you place the order, Swipe the screen from Right to Left. This will bring up the Order Detail
Screen.
     a. You can also press the Dollar Amount to bring you to this screen (Figure7-2)
     b. If you want to return to the Menu Order Screen, swipe from Left to Right.

4. Once at the Order Detail Screen, Press Send to send the order to the Kitchen/Bar (Figure8-3)

How to Discount an Order
1. Select the item(s) you want to discount from the Order Detail Screen (Figure9-1)
2. Choose the Price Tag Icon (Figure9-2)
3. Choose Discount reason (Figure10-3)

How to Void an Order
1. Select the item(s) you want to void from the Order Detail Screen (Figure12-1)
2. Choose trash can (Figure12-2)
3. Choose Void reason (Figure13-3)
4. Press Send (Figure14-4)

How to Transfer an Order
1. At the top of the screen, Press the Transfer/Move/Split Icon (Figure15-1)

Transferring to Another Server
1. Choose “Another Server” (Figure16-1)
2. Choose Either:
     a. Signed in User: Enter Server number of the Employee you are transferring the order to
(Figure17-2)
     b. Another User: Find the user in the list (Figure18-3)

Transferring to Another Order
1. Choose “Another Order” (Figure19-1)
2. Choose Either”
a. Entire Order: Transfer all items to a new Table/Tab (Figure20-2)
b. Selected Items: Transfer selected item(s) to a new Table/Tab (Figure20-3)
3. Select the Table or Tab you want to transfer the order to (Figure21-4)

How to Hold & Fire Item(s)
1. Select the item(s) you want to hold from the Order Detail Screen (Figure22-1)
2. Press the “Hold Icon” (Figure22-2)
3. Press Send (Figure22-3)
4. When you are ready to Fire the items, open the table and select the held items (Figure23-4)
5. Press the “Fire Icon” (Figure23-5)
6. Press Send (Figure23-6)

How to Split an Order
Split by Guest
1. Create an order under each Guest (Figure24-1)
2. Choose the Transfer/Move/Split Icon (Figure25-2)
3. Select “Seat/Guest (Avrio)” under “Split Check By” (Figure26-3)
4. Now, there are two Checks- one for each Guest. All orders have been split based upon which Guest
the order was placed under. Check1 is for Guest1 (Figure27-4). Check 2 is for Guest2 (Figure28-5)

Split by Portion
1. If you want to share an Item among different guests, first Select the Item you want to share
(Figure29-1)
2. Choose the Transfer/Move/Split Icon (Figure30-2)
3. Select “Portion” under “Split Check By” (Figure31-3)
4. Enter the how many Portions you want to split the item (Figure32-4)
5. The Item now will be split into the portions you selected under each guest (Figure33-5),
(Figure34-6)

How to Pay for an Order
1. From the Order Detail Screen, Choose the Pay Button (Figure35-1)
     a. Alternatively, Swipe the screen from Right to Left from the Order Detail Screen
     b. Alternatively, Swipe the screen from Left to Right from the Menu Order Screen
2. Print: Print the Guest Check to provide to the client (Figure36-2)
3. Choose Payment Method (Figure36-3)
4. OPTOINAL: Remove Payment (Figure36-4)
5. OPTIONAL: Adjust Payment Amount (Figure36-5)
6. Close check (Figure36-6)

How to Refund an Order- When A Payment Exists
This is how to perform an Refund when there is already a payment on the check. For instance, the
Customer pays with a MasterCard and they come back and say they want to pay with a VISA instead. By
removing the MasterCard, it will automatically perform a Refund and add a negative payment. You can
then use
1. Select the Payment (Figure37-1)
2. Choose the Trash Can Icon, and choose “Yes” to remove Payment (Figure38-2,3)
3. Choose “Yes” on the prompt to add an Equal Negative Payment (Figure39-4)
4. A Negative Amount will be Shown (Figure40-5)
a. This ensures the client has received the funds back on the card (Figure40-5, Figure41-5)
5. Apply a New payment to satisfy the Check Total

How to Refund an Order- Issuing A Refund
This is how to issue a refund to a customer. For instance, say if a Customer comes into the Restaurant
the next day and wanted a refund.
1. Order an Open Food/Liquor for the amount of the Refund (Figure 42-1)
2. Select the item and choose the Void Icon (Figure 43-2)
3. Select Refund (Figure 44-3)
4. The check will now be a Negative Value (Figure 45-4)
5. Choose Pay (Figure 46-5)
6. Choose Credit/Debit to issue the Refund (Figure 47-6)

How to Disable Quick Access
From the initial Clover Login page, you will see the “Quick Access” Button. (Figure48) This will allow
access to the device under without requiring a password. You will be logged in as a Server with read only
privileges.
7. Go to the Employees App on the Clover (Figure 49-1)
8. Choose Settings (Figure 50-2)
9. Disable Quick Access (Figure 51-3)