KB1590 How to Refund in Silverware Pay

HOW TO REFUND THE ENTIRE AMOUNT OF A CHECK

1. manage options
2. change tender
3. enter check number
4. remove payment
5. This will refund the client the entire amount of the check
6. Add an offline payment to satisfy the check total

HOW TO PARTIAL REFUND WITH FULL CREDIT CARD INFORMATION 

1. Open a new check
2. Choose Open Dollar Food and enter the amount you wish to refund (or ring in the exact items the site wants to refund) 
3. Send
4. Recall Check
5. choose Void
6. Choose REFUND as the reason 
   1. 1. If no refund reason is there: go to Manager Options > Void > create a new Void > name it Refund > set Type to REFUND
7. Now, the total amount will be negative. 
8. Choose Pay
9. Choose Credit/Debit

HOW TO PARTIAL REFUND WITHOUT FULL CREDIT CARD INFORMATION 

1. Have the Customer login to Merchant Track
2. Locate the Transaction that needs to be fully or partially refunded using Transaction Search
   1. put in day and look at invoice column for the check number
3. Select the transaction
4. Press the refund button on the right hand side of the screen
5. Enter in the amount you wish to refund. Can be entire amount or can enter a partial amount.
6. Click Refund Transaction
7. No card details are needed for this as the card is tokenized against the transaction
8. Ensure the site is aware, the reports in Avrio will not reflect this. In order to get reflect in Avrio: 
   1. 1. The site can open a new check
      2. Open Dollar Food and enter the amount you wish to refund (or ring in the exact items the site wants to refund) 
      3. Send
      4. Recall Check
      5. choose Void
      6. Choose REFUND as the reason 
         1. 1. If no refund reason is there: go to Manager Options > Void > create a new Void > name it Refund > set Type to REFUND
      7. Now, the total amount will be negative. 
      8. Choose Pay
      9. Close to Offline Payment