KB1694 Differences between Guest Counts

When running the Daily Totals report vs the Sales Analysis report, you may notice a difference in guest counts. 

The reason behind the guest count difference between the sales analysis report and daily totals report is that daily totals calculates based on an order level while sales analysis calculates on an item level.

FOR EXAMPLE:

A party of 5 comes in to eat at the restaurant, but only 3 of them order an item.

Also, one of the three that ordered felt sick and cancelled his ordered, leaving it voided.

BREAKDOWN:

Now we have two guests with items, two guests with no items, and one guest with one voided item.

SALES ANALYSIS

When running a sales analysis for this hypothetical day only two out of the five guest would be counted, the two that have items associated to them.

The one guest who voided their item would not be counted as the sales analysis report does not look at voided items.

DAILY TOTALS

Now running a daily totals for this hypothetical day all five guests would be counted as the order had sales and was closed successfully.

In conclusion, the sales analysis report will have less guests than the daily totals report as the sales analysis report looks at each item individually while the daily totals report looks at the entire order.